by Michelle Wicmandy | Mar 2, 2026 | ESG & Sustainability, Featured Articles, zz-CMSWire
Sustainability rarely fails in the executive suite because leaders oppose it. More often, it fails because sustainability information never enters the decisions that determine risk, capital allocation or performance. The issue is less about sustainability itself and...
by Ujjval Bhatt, Michelle Wicmandy | Feb 15, 2026 | Books & Academic Contributions
Hydrogen is often positioned as a cornerstone of the energy transition, but its successful deployment depends on something far less discussed: safety as a system-level discipline. This global brief examines how hydrogen’s unique physical properties—its wide...
by Michelle Wicmandy | Feb 4, 2026 | Featured Articles
Organizations are no longer limited by access to customer signals. They are limited by how quickly they can act before the moment passes. Operationalizing real-time insight is less like following a fixed route and more like navigation. Conditions change constantly....
by Michelle Wicmandy | Jan 29, 2026 | Featured Articles
Contact centers have always been at the forefront of new tech. Their position in the customer experience universe is now being influenced by the defining transition point for AI. For the past two years, organizations have experimented with AI through...
by Sanjay Bhargava, Michelle Wicmandy | Dec 23, 2025 | Industry & Technical Publications
Refining is entering an era where competitiveness depends less on expansion and more on operational discipline, digital integration, and sustained performance improvement. As margins tighten and decarbonization pressures increase, refiners are being challenged to...
