by Michelle Wicmandy | Dec 20, 2025 | Featured Articles
For decades, customer service was treated as a cost to be minimized — a department that existed to fix problems rather than fuel progress. But in today’s connected economy, every customer interaction carries insight. Each question, complaint or compliment adds energy...
by Michelle Wicmandy | Dec 12, 2025 | Featured Articles
Every December, dashboards stack up like holiday books — full of margin swings, supply clues, customer behavior and churn signals— waiting to be opened. The data existed and now it can speak back. Teams no longer scan dashboards at year-end. They ask new questions:...
by Michelle Wicmandy | Dec 3, 2025 | Featured Articles
Trust has become the defining currency of modern leadership. Nowhere is that more true than in sustainability. According to Edelman’s 2025 Trust Barometer, business remains the world’s most trusted institution. That trust gives companies a unique opportunity...
by Juan Ruiz, Pablo Montagna, Michelle Wicmandy | Nov 28, 2025 | Books & Academic Contributions
As organizations accelerate investments in renewable energy, the challenge is no longer access to technology. It is how these systems are managed in practice. Solar, wind, and hydrogen assets are expanding rapidly, but their variability introduces a new layer of...
by Michelle Wicmandy | Oct 4, 2025 | Featured Articles
As summer winds down, many of us are looking at what’s left in the garden. Some plants thrived, others fizzled, and the difference usually comes down to care. Content strategy works the same way. Quick hits like social media posts can bloom overnight. Meanwhile,...
